Blue Cross Blue Shield of New York Empire

Providers - New York Empire

Learn about Availity


Availity is a portal for providers and staff that simplifies provider transactions such as eligibility and benefits inquiry, claims submission, claims status inquiry and authorizations. 

Find these tools on Availity

Patient registration:

  • Get real-time patient eligibility and benefits reports, including current and historical coverage information, plus detailed co-insurance, co-payment, and deductible information.
  • Submit secure online authorizations or check the status of existing ones with our Interactive Care Reviewer (ICR).

Prior authorization:

The Interactive Care Reviewer (ICR) tool in Availity is the utilization management (UM) feature for Empire BlueCross BlueShield HealthPlus (Empire) that allows providers and staff to: 

  • Submit prior authorization requests, clinical information, and receive status updates without having to pick up a phone or fax any information.
  • Have instant access to all submission records from any location at any time of day.
  • Create and submit authorization requests quickly by attaching clinical documents for review.
  • Automatically authorize more than 40 common procedures.

You can access the ICR from the Availity Portal home page.

Claims & billing:

  • Find everything you need to take care of patient billing, including claim submissions, claim status, detailed payment information, claim payment disputes and appeals.
  • Attach medical records and documents electronically when needed to support a pending or denied claim.

Payer spaces applications:

  • Research procedure code edits and receive edit rationale via Clear Claims Connection.
  • Locate important policies and forms in the Education and Reference Center.
  • View images of Empire paper remits in Remittance Inquiry.
  • Get a thorough snapshot of your patient’s health and treatment history that now includes gaps in care and care reminders with Patient360.
  • Access reports such as member rosters in Provider Online Reporting.

Note: Your organization's Availity administrator must complete a separate registration process and grant access to users in the organization in order to access certain tools like member panel listings and member reports. You can confirm who has Availity administrator access in your organization any time via your Availity account dashboard.

Don’t have an Availity account? Start using Availity now!

To register your organization, visit Availity.com and select Register. Note that you will need your organization’s tax ID to complete registration.

Already registered?

Need help?

  • Contact Availity Client Services at 1-800-AVAILITY (1-800-282-4548) or select My Support Tickets under Help & Training from the top navigation on availity.com. Availity Portal Client Services is available Monday to Friday, 8 a.m. to 7 p.m. Eastern time (excluding holidays).
  • For additional help, call Provider Services at 1-800-450-8753

Managing Availity administrators and information about your organization

It is recommended that the Availity Administrator set up one of their users as an administrator assistant role in Availity to avoid business disruption if the administrator is not available for a length of time or leaves the organization.

To change administrators:

  • Please call Availity Client Services at 1-800-AVAILITY (1-800-282-4548).

To update organization information if you’re an administrator:

  • Log in and use the Maintain Organization feature. 
  • Update and maintain your organization’s address, phone numbers, tax ID, NPI and more.

Related resources

Provider tools & resources

Interested in becoming a provider in the Empire network?

We look forward to working with you to provide quality services to our members.