We are committed to supporting you in providing quality care and services to the members in our network. Here, you will find frequently used forms, PDFs, provider manuals and guides, policies, and support for delivering benefits to our members.
Provider forms are located on the Forms page of this site for easy access.
Empire BlueCross BlueShield HealthPlus (Empire) offers training and tutorials to support providers in continuing their education through the Provider Training Academy. We will add presentations, videos and other training documentation as they become available.
Provider manuals, policies and guidelines
Empire provider manuals contain key administrative information; details regarding programs, including the utilization management program and case management programs; quality standards for provider participation; guidelines for claims and appeals, and more.
Details regarding dental, vision and behavioral health services can also be found in the provider manuals.
Provider tools & resources
- Log in to Availity
- Launch Provider Learning Hub Now
- Learn about Availity
- Prior Authorization Lookup Tool
- Prior Authorization Requirements
- Claims Overview
- Reimbursement Policies
- Provider Manuals, Policies & Guidelines
- Provider Training Academy
- Pharmacy Information
- Provider News & Announcements