Blue Cross Blue Shield of New York Empire

Providers - New York Empire

Patient Care Overview

Here you will find helpful information related to different areas of patient care, including behavioral health, maternal child services, and our Disease Management program.

Behavioral health

The Behavioral Health provider network of Empire BlueCross BlueShield HealthPlus includes psychiatrists, psychologists, social workers, psychiatric nurses, other mental health providers and employee assistance healthcare professionals. Our facility network includes hospital inpatient units, residential treatment centers, partial hospitalization programs, and intensive outpatient services and programs.

Maternal child services

When it comes to our pregnant members, we are committed to keeping both mom and baby healthy. That’s why we encourage all our moms-to-be to take part in our New Baby, New LifeSM program, which is a comprehensive, proactive case management and care coordination program for all expectant mothers and their newborns.

As part of the New Baby, New LifeSM program, members are also offered the My Advocate® program. This program provides pregnant and postpartum women proactive, culturally appropriate outreach and education through interactive voice response. Eligible members receive regular phone calls with tailored content from a voice personality (Mary Beth) or they may choose to access the program via a smartphone application or website.

Disease Management

Our Disease Management (DM) program is based on a system of coordinated care management interventions and communications designed to assist physicians and other providers in managing members with chronic conditions.

Provider tools & resources

Interested in becoming a provider in the Empire network?

We look forward to working with you to provide quality services to our members.