Patient care overview

Behavioral health

The Behavioral Health provider network of Anthem Blue Cross and Blue Shield includes psychiatrists, psychologists, social workers, psychiatric nurses, other mental health providers and employee assistance healthcare professionals. Our facility network includes hospital inpatient units, residential treatment centers, partial hospitalization programs, and intensive outpatient services and programs.

Maternal child services

When it comes to our pregnant members, we are committed to keeping both mom and baby healthy. That’s why we encourage all our moms-to-be to take part in our New Baby, New Life^SM program, which is a comprehensive, proactive case management and care coordination program for all expectant mothers and their newborns.

As part of the New Baby, New Life^SM program, members are also offered the My Advocate^® program. This program provides pregnant and postpartum women proactive, culturally appropriate outreach and education through interactive voice response. Eligible members receive regular phone calls with tailored content from a voice personality (Mary Beth) or they may choose to access the program via a smartphone application or website.

Condition Care

Our Condition Care (CC) program is based on a system of coordinated care management interventions and communications designed to assist physicians and other providers in managing members with chronic conditions.