Beginning January 1, 2024, Empire Blue Cross Blue Shield will become Anthem Blue Cross and Blue Shield (Anthem), and Empire Blue Cross will become Anthem Blue Cross (Anthem).
There is no action for our care providers. There will be no changes to your agreements or contract, reimbursement, or level of support — now or in the future — because of our new name. For members, this evolution to Anthem will not cause any reduction to coverage or access to care. We look forward to continuing to provide our members with the strong medical coverage and healthcare assistance they expect and deserve.
Ensure our members are equipped to renew their Medicaid benefits
Help our members prepare to renew their Medicaid healthcare coverage and benefits by educating them on what documents are needed to ensure their renewal form is completed accurately. Members can submit their renewal form via web (preferred), phone, fax, mail, or in person.
For questions about eligibility, benefits, authorizations, claims status, and more; log in to
and select Chat with Payer. For additional support, please use the following resources or
if more clarification is needed.
For more detailed information, please visit the Compliance page of the New York State Office of the Medicaid Inspector General
Join our network!
Interested in joining our provider network? We look forward to working with you to provide quality services to our members.
Empire BlueCross BlueShield HealthPlus is closely monitoring COVID-19 developments and how the novel coronavirus will impact our customers and provider partners.
Vaccination is important in fighting against infectious diseases. Keep patients healthy and safe by becoming familiar with the tools and strategies useful in protecting yourself and patients against contagious illnesses.
The Availity Portal* offers healthcare professionals free access to real-time information and instant responses in a consistent format regardless of the payer.
At Availity, you can:
Find learning opportunities to assist with administering your patient’s health plan using Availity Essentials multi-payer features and payer spaces applications. Use the library of self-paced courses and instructor-led training sessions, available 24/7 at no cost. Be prepared with the knowledge to assist our members.
When it comes to our pregnant members, we are committed to keeping both mom and baby healthy. That’s why we encourage all our moms-to-be to take part in our New Baby, New LifeSM program, which is a comprehensive, proactive case management and care coordination program for all expectant mothers and their newborns.
We work collaboratively with hospitals, group practices and independent behavioral healthcare providers, community and government agencies, human service districts, and other resources. This enables Empire to meet the needs of members with mental health and substance use disorders as well as those with intellectual and developmental disabilities.