Did you know that most questions and issues can be resolved by using Empire BlueCross BlueShield HealthPlus' self-service tools? Please use Availity for inquiries like payment disputes, provider data updates, claims status, and member eligibility, etc. You can also live chat with an Empire associate from within the Availity secure site.
For other issues, you can message the Provider Experience team. Your Provider Experience representative will respond – usually within 2 business days.