Blue Cross Blue Shield of New York Empire

Providers - New York Empire

Contact Empire BlueCross BlueShield HealthPlus

For help with eligibility verification, claims, and general provider questions, please call the appropriate Empire BlueCross BlueShield HealthPlus (Empire) phone number below. Note that Empire is also available 24 hours a day, 7 days a week to accept claims, prior authorization requests and more via the Availity* Portal.

Provider services

Call Provider Services for prior authorization/notification, member eligibility, claims information, behavioral health, interpreter services, pharmacy services, case management, general inquiries and recommendations that you may have about improving our processes and managed care program. 

Hours: Monday to Friday 8:30 a.m. to 5:30 p.m.





24/7 NurseLine

After hours, please call the 24/7 NurseLine.


1-800-300-8181 (TTY: 711)

Receive email from Empire

Empire is now sending some bulletins, policy change notifications, prior authorization update information, educational opportunities and more to providers via email.

Prior authorization

Empire is available by phone or the Interactive Care Reviewer (ICR) via Availity 24 hours a day, 7 days a week to accept prior authorization (PA) requests.



Prior authorization fax (medical):



Behavioral health inpatient precertification fax:



Behavioral health outpatient precertification fax:



Retail pharmacy fax:



Medical injectables fax:



Disease management

Our DM care managers are licensed nurses and social workers and are available from 8:30 a.m. to 5:30 p.m. Eastern time, Monday through Friday. Confidential voice mail is available 24 hours a day. Please call 1-888-830-4300 to reach one of our care managers.

Reporting changes in practice status or updating provider information

Providers should immediately submit any changes to demographics, specialty, practice information, TIN, billing, office hours or appointment scheduling phone number directly to Empire.

Please complete the Practice Profile Update Form below, and either fax it to Provider Relations or email us:

Provider relations fax:






For additional contact information, including contact information for services such as mail-order pharmacy, vision services and nonemergent transportation, please refer to your provider manual.

Email a Provider Experience associate

Did you know that most questions and issues can be resolved by using the Empire BlueCross BlueShield HealthPlus self-service tools? Please use Availity for inquiries like payment disputes, provider data updates, claims status, member eligibility, etc. You can also live chat with an Empire associate from within the Availity Portal.

For other issues, you can message the Provider Experience team. Your Provider Experience representative will respond – usually within two business days.

Provider tools & resources

Interested in becoming a provider in the Empire network?

We look forward to working with you to provide quality services to our members.